When you need help finding the right nanny for your family, you may want to work with a nanny agency to help you locate the right person. But how do you know which nanny agency to choose? How do you know which agencies have reputable, experienced nannies? We’re sharing some expert advice to help you choose the right nanny agency.
Unfortunately, there are no official regulations for founding and operating a nanny agency. Because of this, it can be tough to know which agencies are trustworthy. However, there are some steps you can take to find an agency with credibility.
The Association of Premier Nanny Agencies (APNA) is a professional membership organization for nanny agencies. They establish high standards in the nanny and household staffing industries and enforce these standards through a rigorous vetting process. The International Nanny Association (INA) has suggested standards for child care best practices. When you find the website for a potential nanny agency, take a quick look at the footer (the bottom) of their website. If you see membership badges for both APNA and INA, that means they’ve met the highest standards held by both organizations. You can trust that they conduct their business ethically and honestly.
You can also look at an agency’s user reviews to get a sense of how they operate. Check out the agency’s reviews on Google, Yelp, or Facebook. What do other families have to say about their experience? Were they happy with their nanny placement? Was the agency supportive and helpful during and after the placement process? Any business may have a one-off bad review, but if the agency has a lot of negative feedback, you may want to move onto another agency that has a better reputation. You can also search the Better Business Bureau to see the agency’s rating, and to see if any official complaints have been filed.
How does an agency choose nannies to join their team? How do they match you with the right nanny? A reputable nanny agency should be transparent about their nanny screening process as well as their placement process. You can look for this information on their website, but just because some information isn’t listed doesn’t necessarily mean they’re hiding something! Some agencies don’t have particular information available online, so email or call an agency if you’re curious about their practices. Also keep in mind that trustworthy agencies won’t post photos of their nannies online to prevent discrimination and to protect their privacy.
Being open to communication and giving consistent support are other signs of a good nanny agency. Consider how quickly an agency is to respond to your questions or application to join. Do they work primarily through email, or do they also have a physical office you can call to speak to someone? Are they easy to reach by phone? Is it a local nanny agency or a nationwide organization? Keep in mind that a local agency has a smaller area to evaluate and serve, so they may have a better chance of finding a professional local nanny who meets your needs — compared to a nationwide agency with a less local search.
Finally, don’t forget to be mindful of your instincts when choosing a nanny agency. You might find a reputable agency with stellar reviews, but maybe they brush off your questions or feel less personable. You may also find that an agency responds to your calls and emails quickly at first, but then goes silent when you’re not happy with your nanny placement. Trust your “parent instincts.”
The right nanny agency should be consistently responsive and respectful of any questions you have. They should have a solid online presence and good user reviews. Lastly, they should be transparent about how they screen and match nannies. After all, they are helping you find someone to care for your children in your home. Finding a trustworthy, experienced nanny is a serious task. A good nanny agency not only knows that, but helps you navigate that process with warmth, honesty, and care.
If you’re searching for a nanny agency in the Bay Area, let Stanford Park Nannies help you. We place only the most qualified and well-vetted professionals and work one-on-one with families. Stanford Park Nannies has over two decades of experience matching Bay Area families with the best nannies in town. Learn more about our services for families now!
“I would like to thank the whole team at SPN for all you guys do. In this midst of the heartbreak and hardships the COVID-19 crisis has imposed on our neighbors, our families, and our friends, I am also inspired and deeply moved by the compassion, resiliency, and the human spirit of the SPN team. Thank you for being there with us. We are here for you.”
"I would rate Stanford Park Nannies very highly! They provide a great flow of very qualified candidates, who are all prepared to pay taxes. They have a great vetting process and did not waste our time with those that weren’t a fit. In addition to our full-time search, they had the ability to quickly identify relevant interim/temp nannies as well!"
"SPN is a powerhouse agency of incredible women who embody experience, passion, and a heart for service!"
"SPN provides you with a current understanding of what should be expected of nannies and employers and they empower you by coaching you through it all. When I started to interview with families, they gave me great feedback—it felt like I had my own personal interviewing cheerleaders!"